Complaint & Dispute Resolution Policy
This procedure applies to GOin SAS, whose registered office is located at 29 rue Marbeuf in France, registered with the Paris RCS under number 839 009 669 and licensed by the AMF: Crypto-asset Service Provider (CASP) under number A2025-002.
Custody, a pillar of trust for your crypto-assets
The crypto-asset custody service has been certified compliant with the ISO 27001:2022 standard by Bureau Veritas.
Crypto-assets held on behalf of clients are segregated from the company's own funds.
To secure them, GOin uses Fireblocks technology, one of the leaders in the field, recognized for its robustness and reliability.
Fireblocks is SOC 2 Type II certified and regularly undergoes penetration testing by ComSec and NCC Group. It is also certified by the International Organization for Standardization for security (ISO 27001), cloud (ISO 27017), and privacy (ISO 27018).
The digital safes offered by Fireblocks are based on the MPC-CMP (Multi-Party Computation-Cryptographic Multi-Party) protocol.
MPC-CMP is a revolutionary approach to cryptography that secures transactions and the storage of crypto assets by distributing cryptographic keys among multiple parties. Rather than relying on a single private key, MPC-CMP divides the information needed to validate a transaction among several independent entities. No single party has enough information to act alone, eliminating a single point of failure.
A protocol with major advantages
01.
Enhanced Security
By distributing cryptographic keys, the risk of asset theft or loss is significantly reduced.
02.
Operational Efficiency
MPC-CMP reduces the complexity and time required to perform secure transactions.
03.
Flexibility and Control
This technology enables flexible implementation of security policies.
By integrating Fireblocks' MPC-CMP into its infrastructure, GOin ensures state-of-the-art security for the storage and management of your crypto assets.
Custody, a pillar of trust for your crypto-assets
GOin's information security management system has been certified compliant with ISO 27001:2022 by Bureau Veritas. This certification covers all services provided by GOin:
Crypto-asset custody
Crypto-asset brokerage (buying and selling against fiat currency, exchanges between crypto-assets)
Third-party crypto-asset portfolio management
Advice to crypto-asset subscribers
GOin has implemented recommendations and best practices for information security management organized into different areas, such as asset management, access control, cryptography, physical and environmental security, operations and communications management, systems acquisition, development, and maintenance, information security incident management, business continuity, and compliance.
In addition to these measures, GOin has a managed SOC (Security Operations Center) that provides continuous monitoring of its entire information system. This operations center, which is active 24 hours a day, 7 days a week, detects, analyzes, and responds to potential threats in real time, ensuring proactive and enhanced protection against security risks.
Our ISO 27001 certification by Bureau Veritas and our Security Assurance Plan are made available to our clients and partners upon request.
A robust infrastructure, protected and compliant with international standards
GOin's infrastructure is hosted by AWS, the global leader in cloud computing, in data centers located in France and Germany. AWS maintains a list of reports, certifications, and third-party assessments to ensure best security practices. For more information on AWS compliance, please refer to their compliance program.
The data centers themselves are secured with a variety of physical controls to prevent unauthorized access. More information about AWS data centers and their security controls can be found on their dedicated page.
GOin's technical teams adhere to best practices in terms of AWS architecture and configuration. Our infrastructure has been audited by PASSI-certified auditors.